So, the Interwebs is down, or the proxy is packing up, or you can’t log in to server X, or
It just so happens that I had a bit of technical trouble today, and fired off an email to someone who can help. I love metrics, and in this case, I wanted to know exactly when the sysadmin is looking at my cry for help so I can pop over to their side of the office and badger them to fix it (Nah, I’m not really like that ;-)
What you need is a Read Receipt notification which tells you that they read your email.
The rest of us
If you’re in my situation, you:
- don’t use MS products, hence no Read Receipts in your email client
- even if your mail client does support Read Receipts, you haven't switched it on, because it's a faff
- don’t work in an office where there’s a reliable ticketing system, so you don’t immediately know if your request is being actioned.
- work with people who reject read receipt requests in any case
Put a link in the email that they can click on. The trick is to get the sysadmins to click on it, e.g.
Notice the link http://10.5.2.113:9999/
We now have to make sure it points to something, and more importantly, make sure you get an alert if the link is clicked.
Cats to the rescue
In this example, I’m using cat, netcat and a lolcat (swap the lolcat out with a screenshot of your actual issue). I prepend the command with time which causes timing statistics to be printed for the command once it finishes.
Open a shell, and host the image with:
time cat lolcat.jpg | nc -l 9999
Now, you’ve sent the email and hosted the image. In the meanwhile, you carry on with your other work.
What The Sysadmin sees
The Sysadmin clicks on your link, et voila:
What you see
A Growl notification, i.e. your read receipt:
Tab to iTerm and see the proof that the image was served. Even better, the time command will tell you how long it took for The Sysadmin to click on your link (one minute and three seconds, in my case):
Now, run over there and start badgering.
Disclaimer: I don't work like this on a day-to-day basis. This technique was once used in an all-hands-on-deck situation.