Read Receipts for the rest of us

Or, more correctly: Read Receipts for geeks who use iTerm and/or Growl.

Read receipt

So, the Interwebs is down, or the proxy is packing up, or you can’t log in to server X, or . You fire off an email to the sysadmins explaining the problem, and now you’re waiting for a reply.

It just so happens that I had a bit of technical trouble today, and fired off an email to someone who can help. I love metrics, and in this case, I wanted to know exactly when the sysadmin is looking at my cry for help so I can pop over to their side of the office and badger them to fix it (Nah, I’m not really like that ;-)

What you need is a Read Receipt notification which tells you that they read your email.

The rest of us

If you’re in my situation, you:

  • don’t use MS products, hence no Read Receipts in your email client
  • even if your mail client does support Read Receipts, you haven't switched it on, because it's a faff
  • don’t work in an office where there’s a reliable ticketing system, so you don’t immediately know if your request is being actioned.
  • work with people who reject read receipt requests in any case

The hack

Put a link in the email that they can click on. The trick is to get the sysadmins to click on it, e.g.

Links want to be clicked

Notice the link

We now have to make sure it points to something, and more importantly, make sure you get an alert if the link is clicked.

Cats to the rescue

In this example, I’m using cat, netcat and a lolcat (swap the lolcat out with a screenshot of your actual issue). I prepend the command with time which causes timing statistics to be printed for the command once it finishes.

Open a shell, and host the image with:

time cat lolcat.jpg | nc -l 9999

Serve the cat with cat and netcat

Now, you’ve sent the email and hosted the image. In the meanwhile, you carry on with your other work.

What The Sysadmin sees

The Sysadmin clicks on your link, et voila:

My all-important screenshot of my technical issue

What you see

A Growl notification, i.e. your read receipt:

Your read receipt

Tab to iTerm and see the proof that the image was served. Even better, the time command will tell you how long it took for The Sysadmin to click on your link (one minute and three seconds, in my case):

They took a minute to respond, shock horror!

Now, run over there and start badgering.

Disclaimer: I don't work like this on a day-to-day basis. This technique was once used in an all-hands-on-deck situation.